We are seeking a compassionate and detail-oriented Medical Receptionist and Administrative Assistant to join our team at GentlePsych. The ideal candidate will be responsible for a blend of administrative, clerical, and customer service duties that support the smooth running of our mental health practice. This role is critical in ensuring that both in-office and telepsychiatry patients have a seamless and positive experience with our services.

Key Responsibilities

• Patient Interaction and Front Desk

Duties:

• Greet and assist patients in a warm and professional manner, ensuring a welcoming environment both in-person and virtually.
• Manage patient check-ins and check-outs efficiently, ensuring all information is updated in our system.
• Schedule, confirm, and coordinate patient appointments for in-office and telepsychiatry services, optimizing the provider’s schedule .
• Address non-clinical patient inquiries and resolve minor issues or escalate them to the appropriate team members as necessary.

Administrative and Clerical Support:

• Manage incoming phone calls, emails, and other communications, responding promptly and accurately.
• Maintain and organize medical records and files, ensuring confidentiality and HIPAA compliance .
• Assist with various clerical tasks such as filing, coding, and data entry.
• Provide administrative support to the practice, such as managing office supplies and helping streamline processes.

Billing and Payment:

• Process patient payments and handle inquiries related to billing, ensuring accuracy and compliance.

Qualifications

Experience:

• Previous experience in a medical office or healthcare setting, ideally in a mental health or telepsychiatry environment .
• Experience with medical software and patient management systems is a plus.
• Familiarity with medical terminology and handling confidential medical records.

Skills

• Excellent customer service and communication skills, with a patient-first attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Strong organizational skills and attention to detail, particularly when managing patient data and financial transactions.
• Proficiency in Google Suite (docs, sheets, etc.) and experience with EHR (electronic health records) systems.

Preferred Attributes

• Comfortable working in both an in-office and remote setting.
• Compassionate and empathetic, with a strong understanding of the sensitive nature of mental health care .

Schedule

• Full-time position
• Flexible hours may be offered to accommodate patient needs and clinic operations.